Last update: October 1, 2019


For Grupo by H1800 ("Grupo by H1800", "we" and "our"), the protection of your privacy is a serious matter. Our privacy notice ("Privacy Notice") describes the information we collect from guests ("Guests"), as well as visitors to this website, and the way in which Grupo by H1800 uses this information to better serve your needs

This Privacy Notice has been adopted by the different legal entities that manage and direct the hotel, parks and activities of the Grupo by H1800 brand. Among these entities is Hotel Hacienda 1800, as well as all the different independent legal entities that manage the hotel, parks and activities. Any mention of "we", "our" or "Group by H1800" in the content of this Privacy Notice, depending on the context, will collectively refer to said independent legal entities.


Personal information is any information related to you as an individual. The personal information we process includes: 

  • Basic information - such as name, age, sex;

  • Contact information - such as your address, your zip code, your email address and your phone number;

  • Financial information - such as your credit card details, detailed expenses and transaction history;

  • Health information, only if it is relevant to provide our services;

  • Preferences - such as special requests, problems with the service and other preferences for your stay;

  • Technical information - such as information about the device with which you interact with us (including the unique identifier of the device, the hardware model, the operating system and the version used; and

  • Correspondence - when you contact us to make a request or question, any type of correspondence or application will be saved and added to your personal information


We use your personal data for the following purposes: 

  • so you can use our website;

  • to help us identify you and the accounts you have with us;

  • to offer you exceptional customer service;

  • to help us make your reservation and offer you services that you requested in any of our activities;

  • to process transactions through our website (including payment for purchases you make through our website) and help you with any questions you have about your transaction;

  • for billing purposes in relation to your stay with us;

  • confirm previous transactions and settle accounts or invoices;

  • to allow us to contact you in relation to matters that arise from your stay with us;

  • to send newsletters about our properties, to recommend offers or provide other information that may interest you (if necessary, you must submit your specific consent for it);

  • to conduct surveys or polling groups in order to know their opinions about our properties and our service (if necessary, you must submit your specific consent for it);

  • to respond to a specific "Request for information" about one of our services, as well as to address any other questions, correspondence, questions or complaints that you have communicated to us;

  • to participate in one of our online promotions;

  • to analyze customer trends and perspectives; and

  • to manage our company, including for internal purposes such as audits, data analysis, research and statistical purposes, and problem solving, to help us improve our services

Occasionally we will combine information from several Guests to better understand their trends and expectations. When this occurs, all identifiers will be deleted and the total information may not be related to any other individual.


We use your personal data on the following basis:

  • to comply with legal and regulatory obligations, including reporting requirements imposed by government regulators and our auditors;

  • to enter into agreements with you, and to carry out that agreement to provide you with services when you stay with us;

  • for legitimate business purposes - using your personal data helps us to manage and improve our company, as well as to minimize interruptions in the services we could offer you. It also allows us to offer you more personalized and relevant communication, and make your experience with our services more efficient and effective;

  • Because you have given us your consent - sometimes we will ask you to give us your consent to allow us to use your personal data for one or more purposes. See Your rights section for more information about the rights you have if we process your information based on your consent; or

  • for the establishment, pursue or defense of lawsuits or legal proceedings


We collect your personal information while managing our tools and our technological services, including comment cards and emails sent to and by Grupo by H1800. Otherwise, we collect information when you provide it to us or interact with us directly, such as:

  • when you create a profile or log in with an existing profile on our website;

  • when you make a purchase through our website;

  • when you make a reservation online; and

  • during your stay at the hotel, including information that you have provided during check-in

We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information we have about you from various sources, including the information you provided to us.

When you visit our website, we also collect information through the use of cookies. Finally, your photograph could be collected from publicly available sources in order to recognize you and provide exceptional customer service.


We use different technologies and security measures to help you protect your personal information from unauthorized access, use, disclosure, alteration or destruction, which respect the applicable privacy and data protection laws. For example, we only allow encrypted communications from all forms on our website, including when you provide us with your credit card information through our website.

Grupo by H1800 stores personal information in a secure location, and we take steps to ensure that only authorized persons have access to that information.


We strive to protect the privacy of your account and other personal information that we have stored, but unfortunately we cannot guarantee your complete security. Unauthorized use or access, errors in the hardware or software used and other factors may compromise the security of user data. In addition, although we do our best to establish appropriate contractual protection measures, we cannot guarantee the security of the information stored in databases managed by third parties.

It is important to keep in mind that email communications are not secure. This is an inherent risk of using email. Keep this in mind when requesting information or email us forms (for example, in the "Contact" section of our website). We recommend that you do not include confidential information (e.g., credit card information) when using email. For your protection, our email responses will not include confidential information.

Finally, to be prudent, be sure to always close your browsers when you finish using a form or the reservation site. While the session ends after a short period of inactivity, it is better to close browsers immediately, especially if you use a public computer.


We may share some of your personal data with:

  • other managed properties;

  • Group by H1800 sales specialists;

  • external agents, suppliers or service providers of Grupo by H1800 that work to full your needs as a Guest;

  • an investor or potential buyer, in case we sell any business or asset;

  • providers of analytical information and search engines that help improve and optimize the Grupo by H1800 website;

  • our auditors and professional advisors; and

  • national security authorities, law enforcement, courts, governments and local or foreign regulators

If you do not want to share your personal preferences, notify the hotel.

When Grupo by H1800 hires third parties to offer services on our behalf, Grupo by H1800 guarantees that these third parties protect your personal information in a manner consistent with the principles articulated in this Privacy Notice.

If you have joined a subscription list, keep in mind that they are only used for internal purposes and that we do not sell or rent our subscription lists to anyone.

If Grupo by H1800 suspects that an illegal activity is being carried out, it may investigate or report discoveries or suspicions to the police or another law enforcement agency.



We understand that you may want to know what personal information we have about you. We will gladly help you clear this out. However, to protect your personal information we need proof of your identity at the time of making the request.

When you make an application in person, we will ask you to present a photo ID, such as a passport or a driver's license, and you must sign an application form.

When you make a request by other means, we require that you contact us in writing via email or postal mail including a copy of a government-issued identification containing your signature. You need to provide commercial and personal addresses and telephone numbers to compare them with the archived information and verify your identity.

The above information is requested to create an audit log of the way in which the request was handled.

Grupo by H1800 reserves the right to deny access to your Personal Information in certain circumstances. If we refuse to disclose your Personal Information, you will receive the reasons for the refusal.


You also have the right to:

  • request the correction and / or deletion of your personal information;
  • request the interruption of the processing of your personal information, or object to such processing;

  • decide not to process your personal information for direct marketing purposes;

  • withdraw your consent to process your personal information (in cases where Grupo by H1800 is processing your personal information based on your consent); and

  • request the reception or transmission to another organization, in a machine-readable form, of the personal information you have provided to Grupo by H1800

If you are offered the option to share personal information with Grupo by H1800, you can always decide not to do so.

If you do not wish to receive commercial information from Grupo by H1800 you can send an email to: [email protected] You will always have the possibility to accept or reject any type of Group by H1800 communication. You can unsubscribe from electronic marketing communications at any time by clicking on the "Cancel subscription" link included in those emails.

If you object to the processing of your personal information, or if you have given your consent for its processing and later decide to withdraw it, we will respect your decision in accordance with our legal obligations.

This could mean that we cannot take the necessary actions to achieve the purposes described above (see "How do we use your personal information?") or that you will not be able to use the services we offer.

After making the decision to withdraw your consent, Grupo by H1800 may continue to process your personal information to the extent required or permitted by law.


Hotel guests can contact our administration:

to the attention of: Hacienda 1800

Calle Las Parras 1007

La Bartoleña, Prof. José Ramón Guevara,

27640, Cuatrociénegas, Coah.


Alternatively, you can contact our privacy manager using the details in the "Contact" section.


Your personal information will be stored for the period of time required by law. This may involve the preservation of the data after your stay. We will delete your personal information when it is no longer required for the purposes described above. 

We will also retain your personal information when necessary in relation to a legal action or an investigation involving Grupo by H1800.

Any financial information that Grupo by H1800 maintains will be protected under the terms of this Privacy Notice and, in cases where finances are managed in the United States, under the Financial Services Modernization Act.