To generate a coexistence in harmony for all our guests please read and comply with the following regulations:

  • The check in time is from 13:00 hrs to 15:00 hrs.

  • The check out time is at 13:00 hrs.

  • Breakfast in the restaurant is from 7:30 a.m. to 11:00 a.m. every day without exception

  • The hotel is not responsible for lost items inside and outside the room

  • The coolers are prohibited inside the hotel facilities

  • The entry of food and alcoholic and non-alcoholic beverages into the establishment is strictly prohibited, the hotel has a restaurant, bar and a shop at your disposal

  • The coexistence in equipment should not cause discomfort to other guests due to exaggerated bustle of conversation

  • The hotel reserves the right of admission. They are not factors to pursue such as religion, race, sexual or political preference, physical disability, etc.

  • The use of portable speakers is prohibited. It is not allowed to play any music outside your room, the hotel has an audio system in public areas.

  • The Aqua Bar is for adults only, children are not allowed to enter, avoid the inconvenience of removing your children

  • In case of causing damage to your room or hotel facilities, an estimated charge will be applied to cover the damages

  • The pool hours are monday through sunday from 9:00 a.m. to 11:00 p.m., the hotel does not have a lifeguard, swim at your own risk. Minors cannot be alone

  • The use of the pools will have to be done with a bathing suit only (no denim, cargo type, etc)

  • Food and beverages are not allowed in our consumption areas (restaurant, bar and swimming pools)

  • Smoking is prohibited inside the rooms, otherwise, a charge of $ 2,000 mxn for decontamination and deep cleaning will apply.

  • For the use of pool towels you must go to reception and request them, an official identification will be requested as a guarantee. In case of loss, $ 300 mxn will be charged per towel

  • We do not have extra beds, 4 people per room is the maximum capacity

  • In the Villa the maximum number of people is 6 (six) including children and adults

  • Visiting time ends at 11:00 p.m., no person who is not registered will be allowed to access (you must have your identification bracelet). Visitors will only be allowed to enter the restaurant and bar area respecting their service hours.

By ignoring these regulations, the guest renounces to their stay contract and may be evicted at the time.

Thank you for allowing us to make your stay a memorable and pleasant moment.

I have read and accepted the terms and conditions of this regulation.